Customer Service

TSI realizes the most important factor for across-the-board success is a dedicated focus on customer service and support. This philosophy has earned us the respect and loyalty of an impressive clientele. With a reputation that sets us apart as “the one-stop shop” for time management solutions, TSI maintains the flawless performance of your time management system by providing a comprehensive package of services:

Service and Repair: TSI professionals install, service and support every mechanical and computerized product in our line with comprehensive knowledge of how each system works most efficiently.

Quick Response: To better serve you, our experienced personnel staff the help desk to respond immediately to customer calls and questions–usually in less than an hour. Our technicians will promptly arrive at your location within eight business hours to resolve any on-site problems and ensure the proper functioning of your system.

Remote Diagnostics: Through the miracle of remote access technology, online support enables our customer service technicians access your system via the Internet. TSI technicians can then work remotely to address your problem and minimize downtime.